Shipping & Delivery Policy
Feel Safe Pvt. Ltd.
हमारा प्रयास आपकी सुरक्षा
CIN: U13996DL2026PTC465812
Website: www.feelsafeco.in
1. Introduction
This Shipping & Delivery Policy outlines the terms and conditions governing the shipment and delivery of products purchased from Feel Safe Private Limited for both end customers and distributors (Sakhis). We are committed to providing fast, reliable, and secure delivery services across India.
2. Order Processing Time
- All orders are processed and dispatched within 24 to 48 working hours after order confirmation.
- Orders are not processed on Sundays and public holidays.
3. Shipping Coverage (Pan-India)
We deliver across all regions of India, including:
Our logistics network ensures that products reach every Sakhi and customer efficiently.
4. Delivery Timeline
Note: Delivery timelines may vary depending on location, logistics availability, and external factors.
5. Shipping Charges
- Shipping charges are calculated based on order value, weight, and delivery location.
- Applicable charges are displayed at the time of checkout.
- The company may offer free shipping under promotional schemes or bulk orders.
- Shipping charges are non-refundable, unless due to company error.
6. Order Tracking
- Once dispatched, customers will receive a tracking link via SMS and email.
- Users can also track orders through their website account dashboard.
7. Delivery Partners
We partner with reputed logistics providers such as:
We may also utilize our local distributor network for efficient last-mile delivery.
8. Delivery Address Responsibility
- Customers must provide a complete and accurate delivery address.
- The company shall not be responsible for delays or failed deliveries due to incorrect or incomplete details.
9. Failed Delivery Attempts
Delivery may fail due to:
- Incorrect address, Customer unavailability, or Invalid contact details.
In such cases:
- Re-delivery may be attempted; additional charges may apply.
10. Damaged or Tampered Shipments
- If the package appears damaged, tampered, or opened, customers must refuse delivery immediately.
- Report the issue within 24 hours via phone or email.
⚠️ Important: Customers are strongly advised to record an unboxing video at the time of delivery for verification and claim purposes.
11. Missing or Incorrect Items
- Any missing or incorrect product must be reported within 24 hours of delivery.
- Claims must be supported with photo/video proof.
12. Partial Deliveries
Orders may be shipped in multiple consignments depending on availability. Customers will be informed accordingly.
13. Delays in Delivery
Due to weather, transport disruptions, or high volumes. The company is not liable but will make reasonable efforts.
14. Local Store Pickup
- No shipping charges for local pickup.
- Valid ID and order confirmation required.
15. Distributor (Sakhi) Policy
- Bulk orders may require extra processing time.
- Special logistics/costs may apply based on size.
16. Order Cancellation
Orders can be cancelled before dispatch only. Once dispatched, cancellation is not permitted.
17. Risk & Ownership
Ownership and risk transfer upon successful delivery. Customers must inspect packages at receipt.
18. International Shipping
Currently, we provide shipping only within India.
19. Important Disclaimer
- Delivery timelines are indicative and not guaranteed.
- The company shall not be liable for delays beyond its control.
Contact for Shipping Support
Policy Updates
Feel Safe Private Limited reserves the right to modify this policy at any time without prior notice. Updated policies will be published on the website.
✅ Feel Safe Private Limited
At Feel Safe Pvt. Ltd., we strive to ensure that every order reaches you safely, quickly, and efficiently.